Privacy Policy

Last updated: 3 July 2026

Plain English summary: Tydie uses personal information to run the platform, manage accounts, process bookings and payments, help cleaners and customers communicate, prevent fraud, send service messages and improve the service.

1. Who we are

Tydie is an online platform that helps customers find, compare and book cleaning professionals. For privacy questions, contact us at hello@tydie.co.uk.

If Tydie is operated by a registered company, the legal company name, company number and registered office address should be added here before launch.

2. Information we collect

Customers

Name, email address and phone number.
Booking details, service requirements, property address and access notes.
Payment status, invoices, refunds and booking history.
Messages, reviews, support requests and preferences.

Cleaners and cleaning businesses

Name, business name, contact details, profile content, service areas, services, prices and availability.
Verification information, business documents, payout information and subscription details.
Bookings, customers, invoices, reviews, messages, calendar entries and account activity.

Website and app users

Device, browser, IP address, pages visited, referring pages, approximate location and cookie or analytics data.
Information submitted through forms, live chat, email or customer support.

3. How we use personal information

To create and manage customer and cleaner accounts.
To show cleaner profiles, services, prices, ratings and availability.
To process bookings, payments, invoices, payouts, cancellations and refunds.
To send booking confirmations, reminders, review requests and important account messages.
To provide customer support, investigate disputes and protect users.
To prevent fraud, misuse, spam and unauthorised access.
To improve the platform, measure performance and understand how people use Tydie.
To send marketing where allowed by law or where consent has been given.

4. Lawful bases

We rely on different lawful bases depending on the purpose, including contract, legitimate interests, consent and legal obligation. For example, we use contract where information is needed to provide accounts and bookings, legitimate interests to keep the platform safe and improve the service, consent for optional marketing and legal obligation where records must be kept for tax, accounting or regulatory reasons.

5. Sharing information

We share information only where needed to run Tydie, including with customers, cleaners, payment processors, hosting providers, email and SMS providers, analytics providers, professional advisers, regulators, law enforcement or a future buyer of the business if the platform is sold or reorganised.

6. Payments

Payments are handled by third-party payment processors such as Stripe. Tydie does not store full card details. Payment providers may process payment, fraud prevention, billing and payout information under their own terms and privacy notices.

7. Cookies and analytics

We use cookies and similar technologies as described in our Cookie Policy. Some are essential for the site to work. Others may help us understand performance and improve Tydie.

8. Retention

We keep personal information for as long as needed for the purposes described in this policy, including account management, legal, accounting, fraud prevention, dispute handling and platform safety. When information is no longer needed, we delete it or anonymise it where practical.

9. Your rights

Depending on the circumstances, you may have rights to access, correct, delete, restrict, object to or receive a copy of your personal information. You may also withdraw consent where we rely on consent. Contact hello@tydie.co.uk to make a request.

10. Complaints

Please contact us first so we can try to resolve your concern. You may also complain to the UK Information Commissioner's Office.

11. Changes

We may update this policy from time to time. The latest version will always be posted on this page.