Cancellations

Cancellation and Refund Policy

Last updated: 3 July 2026

Summary: Customers can request changes or cancellations, but refunds may depend on timing, whether the cleaner has already reserved time, whether work has started and any costs already incurred.

1. Scope

This policy applies to bookings made through Tydie. Cleaner subscriptions and add-ons are covered separately below.

2. Customer cancellations

More than 24 hours before the booking: eligible for a refund unless otherwise stated at checkout.
Less than 24 hours before the booking: a cancellation fee may apply.
After the cleaner has arrived or work has started: the booking may be non-refundable, except where required by law or where the cleaner agrees otherwise.

3. Cleaner cancellations

If a cleaner cancels, Tydie may help the customer rebook with another cleaner or arrange a refund for the affected booking.

4. Customer no-shows or access problems

If the cleaner cannot access the property, cannot contact the customer, or the property is unsafe or unsuitable, the booking may be treated as cancelled by the customer and fees may apply.

5. Booking changes

Changes are subject to cleaner availability. Extra time, extra services, parking, congestion charges, specialist equipment or access requirements may increase the price.

6. Service issues

If there is a problem with a clean, contact Tydie as soon as possible with photos and details. Tydie may ask the cleaner to respond, offer a partial refund, arrange a return visit or take another reasonable step depending on the issue.

7. Cleaner subscriptions and add-ons

Cleaner subscriptions and add-ons can be cancelled for future billing periods. Unless required by law, fees already paid for the current billing period are not automatically refundable.

8. Contact

Contact hello@tydie.co.uk for cancellation or refund support.